At Unloop we take your privacy seriously. This policy explains what information we collect, how we use it, and what your rights are.
1. Information We Collect
Account Data
- Name and email address
- Company name
- Billing information
Usage Data
- Platform settings and preferences
- Agent configurations and execution logs
- Performance metrics
Early Access Data
If you join the early access waitlist, we store your email and the task description you optionally provide.
2. How We Use Your Information
- Provide and maintain the service
- Execute your agents and automations
- Send you updates about your account and the product
- Improve and develop new features
- Comply with legal obligations
We do not use your data to train AI models or for any purpose other than operating the service you subscribed to.
3. How We Share Your Information
We share data with:
We do NOT sell your data or share it with advertisers.
4. International Data Transfers
AI providers (Anthropic, OpenAI) operate servers in the United States. By using Unloop you accept that your data may be transferred and processed outside your country of residence.
5. Security
- Encryption in transit (TLS) and at rest
- Restricted access to authorized personnel
- Continuous security monitoring
- Data isolation between customers (multi-tenant architecture)
6. Data Retention
- We keep your data while your account is active
- After cancellation, data is retained for 30 days then permanently deleted
- You can request early deletion by emailing hello@unloop.sh
7. Your Rights
- Access your personal data
- Correct inaccurate or outdated information
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent at any time
To exercise these rights, email hello@unloop.sh. We respond within 15 business days.
8. Cookies
- Session cookies for authentication
- Preference cookies for language and settings
- Analytics (aggregated, anonymized)
9. Changes to This Policy
We may update this policy occasionally. We will notify you of significant changes by email at least 15 days in advance.
10. Contact
- Email: hello@unloop.sh
- Web: unloop.sh
Policy effective from June 2026